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Mastercourse in End-User Computing, Hardware & IT Support Engineering

Build the foundation of IT—from computers and networking to desktop and server support. Learn real-world skills that make you job-ready as a system or support engineer.

Job-OrientedPlacement-ReadyHands-on Practical Course100% Job
4 Months 1,234 enrolled 4.8 / 5.0 Beginner
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Mastercourse in End-User Computing, Hardware & IT Support Engineering

About This Course

Step into the world of IT Infrastructure with our End-User Computing & IT Support Mastercourse, crafted for 2025 and beyond. Built from real industry experience, this course gives you the hands-on skills every organization needs to keep its systems, networks, and users running smoothly.

Prerequisites

  • Basic computer literacy
  • Interest in technology and problem-solving
  • Good communication skills

What You'll Learn

Learn the core IT hardware and networking skills needed to start your career as a Desktop Support or IT Engineer.
Build, assemble, and troubleshoot computers, laptops, and peripherals like a professional.
Master Windows installation, configuration, and system optimization from scratch.
Understand how networks, routers, switches, and cabling connect users and systems.
Learn server hardware setup, racking, and data center basics used in real IT environments.
Gain hands-on experience with user account management, drivers, antivirus, and software deployment.
Understand backup, recovery, and basic security practices for end-user devices.
Acquire essential IT Support and Service Desk skills to confidently handle user issues.
Learn how to perform diagnostics, documentation, and escalation in professional IT support workflows.
Become job-ready for roles such as Desktop Engineer, System Engineer, or IT Support Technician
10 key skills covered
4 Months intensive training
100% Job-ready curriculum

Course Curriculum

10 modules • 46 lectures

01 Foundation of IT & End-User Computing 5 lectures
Who is an End User?12:30
The Role of System Engineers15:45
How Systems Work Together18:20
Storage, Compute & Network Basics22:15
The Mini Datacenter Concept14:50
02 Inside the Machine – Hardware Fundamentals 5 lectures
Identify Computer Components16:40
CPU, RAM, Motherboard, PSU, Ports24:30
Peripherals, Connectors, Cables19:15
Laptop vs Desktop Internals21:05
Disassembly & Reassembly Lab35:20
03 BIOS, Boot & System Diagnostics 4 lectures
Power-On Self Test (POST)13:25
BIOS/UEFI Settings20:10
Boot Order & Device Selection17:30
Hands-On: Configure BIOS Settings28:45
04 Operating System Installation & Configuration 5 lectures
OS Lifecycle & Architecture18:55
Disk Partitioning (MBR/GPT)22:40
Step-by-Step Windows Installation32:15
Drivers, Licensing, Registry, Updates25:30
Lab: Clean Windows Install + Driver Setup40:20
05 Control & Manage Systems 4 lectures
User Accounts & Permissions19:35
Firewall & Security Settings23:15
Remote Desktop & Sharing21:50
System Properties & Control Panel Tools17:40
06 Networking Fundamentals 5 lectures
Wired & Wireless Networking20:45
LAN, WAN, Internet Concepts24:30
Network Devices: Router, Switch, Access Point26:15
IP Addressing, Subnetting, DHCP, DNS30:50
Lab: Crimp RJ45, Setup Peer-to-Peer Network38:25
07 Structured Cabling & Field Setup 4 lectures
Structured Cabling Standards22:10
Rack Planning, Patch Panels, Labeling27:35
Cable Management & Layout Planning19:20
Lab: Plan & Setup Small Office Network42:15
08 Troubleshooting & Field Operations 5 lectures
Common Hardware & OS Issues18:30
Boot Failure Fixes20:45
IP Conflict & Connectivity Problems22:15
Using Command-Line Tools (ping, tracert, ipconfig)25:40
Lab: Troubleshoot a Live Scenario35:50
09 System Maintenance & Monitoring 4 lectures
Antivirus, Malware Removal21:25
Performance Optimization24:50
Event Viewer & Reliability Monitor19:30
Routine Maintenance Schedule16:15
10 Documentation & Reporting 5 lectures
Creating Support Tickets15:20
Incident Reporting Format17:45
Maintenance Logs14:30
Client Visit Summary Reports18:55
Escalation & Handover Templates20:10

Who Should Join This Course

Any Graduate (Fresher or Experienced) – Build your first IT career path, regardless of your degree or stream.
BPO, Banking, Finance, or Customer Support Professionals – Move from non-technical work into a stable, growing IT role.
Non-IT Graduates who always dreamed of working in a professional corporate IT company but lacked the right start.
IT & Engineering Students who don't want to go into coding, but want to explore alternate domains.
BE / BTech Electrical & Electronics Engineers looking to shift from hardware or field jobs into IT infrastructure.
Aspiring Entrepreneurs who want to start their own small IT support or computer services business.
Individuals Seeking Extra Income through part-time or freelance computer and network support services.

No IT background? No problem – we start from basics!

Course Description

Join hundreds of learners who've begun their tech careers here — gaining the practical foundation that leads to roles in Desktop Support, System Engineering, and IT Operations.

What You'll Master:

Whether you're a beginner entering the IT field or someone aiming to strengthen your technical base, this program will help you:

  • ¢ Build a strong understanding of computers, operating systems, and networking
  • ¢ Troubleshoot and maintain desktops, laptops, and peripherals confidently
  • ¢ Learn real-world skills in cabling, server racking, and basic data center operations
  • ¢ Understand how hardware and software connect to power every business environment

Hands-On, Real-World Training:

From your first week, you'll work on real hardware and live network environments—not simulations—so you develop true, job-ready confidence. The course bridges technical knowledge with workplace readiness, including practical sessions on Windows installation, drivers, LAN setup, user management, antivirus, and system optimization.

Industry-Aligned Curriculum:

Our curriculum is continuously refined to stay aligned with modern IT practices, ensuring you master what the market demands: hands-on experience + troubleshooting expertise + service desk fundamentals.

Career Ready:

By the end, you'll be capable of setting up complete office IT environments—from system assembly to user support and ready to step into your first IT job with full confidence.

You're not just learning IT, you're becoming the backbone of every modern workplace.

Fees:

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Batch Starts:

First week of every month

Training Location:

Mayur Trade Center, Chinchwad, Pune

From Support Engineer to CTO, Your Growth Starts Today

Completing this track is only the beginning. See exactly how to grow, upgrade, and rise into top technical and leadership roles.

View All Career Levels

What Our Students Say

Real reviews from students who transformed their careers with GetReady Academy

Priya Sharma

Priya Sharma

Commerce Graduate

I came from a non-technical background and was worried about starting in IT. The instructors made everything easy to understand. The hands-on training gave me the confidence I needed!

Rahul Verma

Rahul Verma

BPO Professional

After 3 years in BPO, I wanted a stable career in IT. This course was exactly what I needed. The datacenter training was incredible - I got to work on actual networking equipment!

Anjali Deshmukh

Anjali Deshmukh

Fresher - Arts Background

I never thought I could work in IT with my arts degree. GetReady Academy proved me wrong. The placement support was fantastic - I got placed within 2 months of completing the course!

Our Alumni Success Stories

Meet the professionals who launched their IT careers with GetReady Academy

Amit Kulkarni
Aug 2025 Batch

Amit Kulkarni

Previously: Warehouse Supervisor
Desktop Support Engineer L1
Infosys
₹3.8 LPA

"I never imagined transitioning from warehouse operations to IT. The training gave me hands-on experience with real servers and networking. Within 2 months I got placed at Infosys!"

Sneha Joshi
Jun 2025 Batch

Sneha Joshi

Previously: BPO - Voice Process
IT Support Specialist
TCS
₹4.2 LPA

"After 3 years in BPO, I wanted stability. The practical training approach and placement support changed my career trajectory completely."

2,500+
Alumni Placed
95%
Placement Rate
₹4.2L
Average Package
200+
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